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Refund & Cancellation Policy

Last Updated: 15-11-2025

Introduction

At ITivat Technologies, we strive to provide high-quality IT solutions, recruitment services, and training programs. This Refund and Cancellation Policy outlines the terms and conditions for refunds and cancellations across our various services.

1. IT Solutions & Development Services

1.1 Project-Based Services

Before Project Commencement:

  • Full refund of advance payment if project is cancelled before work begins

  • Cancellation must be requested in writing at least 48 hours before start date

After Project Commencement:

  • Refunds will be calculated based on work completed

  • Client will be charged for milestones completed and delivered

  • Unused advance payment will be refunded within 15 business days

  • Any third-party costs incurred (hosting, licenses, etc.) are non-refundable

Project Delays:

  • If delays are caused by ITivat, clients may request refund for delayed portions

  • If delays are caused by client (feedback, approvals), no refund will be provided

1.2 Monthly Retainer Services

  • Cancellation requires 30 days written notice

  • No refund for current billing cycle

  • Services will continue until end of notice period

  • Partial month usage will be charged pro-rata

2. Recruitment & Staffing Services

2.1 Permanent Placement

Before Candidate Joining:

  • 100% refund if suitable candidates are not provided within agreed timeline

  • No refund after candidate accepts offer

After Candidate Joining:

  • Replacement Guarantee: If placed candidate leaves within 90 days, we provide free replacement

  • No refund of placement fee once candidate has joined

  • Replacement period: 90 days from joining date

2.2 Contract Staffing / Staff Augmentation

  • Minimum billing period: 1 month

  • Cancellation requires 15 days written notice

  • Pro-rata billing for partial months

  • Early termination fees may apply (refer to contract)

3. Corporate Training Programs

3.1 Pre-Scheduled Training

Cancellation by Client:

  • More than 15 days before: 100% refund minus administrative charges (10%)

  • 7-14 days before: 50% refund

  • Less than 7 days before: No refund

  • Rescheduling allowed once without charges (subject to availability)

Cancellation by ITiVAT:

  • Full 100% refund or free rescheduling

  • Compensation for any direct costs incurred by client (travel, accommodation)

3.2 Ongoing Training Programs

  • Refund available only for remaining sessions

  • Completed sessions are non-refundable

  • Minimum 7 days notice required for cancellation

4. Internship Programs

4.1 For Students/Interns

Registration Fee:

  • Non-refundable after acceptance into program

  • Refundable if application is rejected

Program Fee (if applicable):

  • Refundable before program start (minus 15% processing fee)

  • No refund after program commencement

  • No refund for early withdrawal from program

Special Circumstances:

  • Medical emergencies: Case-by-case review with documentation

  • Program cancellation by ITivat: Full refund

5. General Terms & Conditions

5.1 Refund Processing

  • All refund requests must be submitted in writing to: refunds@itivat.com

  • Refunds will be processed within 15-30 business days of approval

  • Refunds will be made to the original payment method

  • Bank charges/transaction fees are non-refundable

5.2 Non-Refundable Items

The following are non-refundable under any circumstances:

  • Registration and administrative fees

  • Third-party costs (software licenses, hosting, domains, etc.)

  • Completed work or delivered services

  • Bank transaction charges and payment gateway fees

  • Custom development work that has been delivered

5.3 Service Termination by ITiVAT

If ITiVAT terminates services due to client's breach of terms:

  • No refund will be provided

  • Outstanding payments remain due

5.4 Force Majeure

In case of events beyond our control (natural disasters, pandemics, government restrictions):

  • Services will be rescheduled or delivered online

  • Refunds will be provided only if alternative delivery is not possible

  • Decision on refunds will be at ITivat's discretion

6. Cancellation Process

How to Cancel Services

  1. Send written cancellation request to: info@itivat.com

  2. Include:

    • Service/Project details

    • Order/Invoice number

    • Reason for cancellation

    • Preferred refund method

  3. We will acknowledge receipt within 2 business days

  4. Refund eligibility will be assessed based on this policy

  5. Decision will be communicated within 5 business days

7. Dispute Resolution

If You're Not Satisfied

Step 1: Contact our support team: support@itivat.com
Step 2: Escalate to management: info@itivat.com
Step 3: Request formal review within 30 days of issue

We are committed to resolving all disputes amicably and fairly.

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8. Modifications to This Policy

ITiVAT Technologies reserves the right to modify this Refund and Cancellation Policy at any time. Changes will be effective immediately upon posting on our website. Continued use of services after changes constitutes acceptance of the modified policy.

Client notification: For active projects/services, we will notify clients of significant policy changes via email.

9. Contact Information

For refund requests, cancellations, or questions about this policy:

ITivat Technologies

📧 Email: refunds@itivat.com
📧 General Inquiries: admin@itivat.com
📞 Phone: +91 8688335508
📍 Address: Saidabad, Hyderabad, 500059

Business Hours:
Monday - Friday: 9:00 AM - 6:00 PM
Saturday: 10:00 AM - 4:00 PM

10. Legal Information

This policy is governed by the laws of India and subject to the jurisdiction of [Your City] courts.

Company Details:
Name: ITiVAT Technologies
GST Number: 36AASFJ3481C1Z7
Registration Number: ABB-4574

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We appreciate your business and strive to ensure your satisfaction with our services.

ITivat Technologies - Where Technology Meets Talent

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